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Shipping & Delivery

Many of our pieces are made-to-order or custom, therefore we ask for at least 2 weeks to process, create, and ship your order.  Some products may take up to 6 weeks.  Shipments are processed and sent by USPS (US Postal Service).  You will recieve a confirmation email at time of shipping with a tracking number.  We insure all shipments; if you recieve broken or damaged product, we will file a claim with the mail carrier.  Please call the studio at (616)682-0730 or toll free at (877)464-8370 for further instructions for broken or damaged product. Please note that some of our products are oversized and require extra care to pack. These items are excluded from any free shipping deals or specials.   

Privacy & Security

We have taken many precautions to ensure that shopping at heatherlanepottery.com is safe and secure. We use the industry-standard SSL protocol (Secure Sockets Layer) to ensure that all credit card transactions are secure. The SSL system encrypts information that you submit to us via our website when you place an order. Encryption makes it extremely difficult for anyone to intercept information about you, your order, or your credit card information.

If you place an order through heatherlanepottery.com, we will ask you for your name, e-mail address, billing and shipping address, phone number and credit card information. We use this information to process and fulfill your order and to notify you of your order status. All archived credit card information is maintained in a secure and safe environment. Phone numbers and e-mail addresses are only used to contact you regarding your order, unless you request to receive our e-mail newsletter updates.

Returns Policy

Due to the hand-crafted nature of our products, minor variations are to be expected. Your payment is processed at the time of order, for any cancelation or return requests please call the studio at (616)682-0730 or toll free at (877)464-8370. Returns of in-stock items will be refunded within 30 days from date of purchase, receipt required.  Any items must be returned to us in original condition.  A restocking fee may be required for a cancelation or return. We insure all outbound shipments and require insurance on returned goods. Return shipping charges are not refundable.

Custom, personalized, or made-to-order items are not eligible for return.